PERSONAL CONCIERGE SERVICE
SERVICE AGREEMENT
Agreement date: ____ / ____ / ______
This Service Agreement is entered into between the following parties:
1. PARTIES
SERVICE PROVIDER
Full legal name: ______________________________________
Trading name: ________________________________________
Tax identification number: ______________________________
Address: _____________________________________________
Email: _______________________________________________
Telephone: ___________________________________________
Hereinafter referred to as the “Service Provider”.
CLIENT
Full name: ___________________________________________
Identification / passport number (if necessary): ___________
Address: _____________________________________________
Email: _______________________________________________
Telephone: ___________________________________________
Hereinafter referred to as the “Client”.
The Service Provider and the Client are collectively referred to as the “Parties”.
2. PURPOSE OF THE AGREEMENT
The Service Provider agrees to provide the personal concierge and property-related services expressly agreed with the Client.
These services may include:
- Property care and regular property checks.
- Home opening and closing.
- Coordination of repairs, maintenance and cleaning.
- Arrival and departure arrangements.
- Home preparation and household shopping.
- Property visits, photographs and observations.
- Appointment scheduling, errands and administrative assistance.
- Deliveries, key collection and access coordination.
- Other services agreed in writing by the Parties.
The specific services covered by this Agreement are described in Schedule A – Services and Fees, attached to this Agreement.
No service outside the agreed scope will be undertaken without the Client’s approval.
3. DURATION
This Agreement shall commence on:
____ / ____ / ______
It shall remain in force until:
☐ The agreed services have been completed.
☐ ____ / ____ / ______
☐ Further notice, subject to the termination provisions below.
Any extension or renewal must be agreed by the Parties in writing.
4. FEES AND PAYMENT
The Client agrees to pay the fees specified in Schedule A.
Unless otherwise agreed in writing:
- Fees are quoted in euros (€).
- Applicable taxes, including VAT where required, will be charged in accordance with the law.
- Third-party charges, purchases, materials, transport and other expenses are additional unless expressly included in the agreed fee.
- The Service Provider must obtain the Client’s approval before incurring additional expenditure on the Client’s behalf.
- Invoices shall be paid within ____ calendar days of issue.
Payment method:
☐ Bank transfer
☐ Card payment
☐ Other: ____________________________________________
Any deposit, advance payment or recurring payment arrangement must be expressly agreed in writing.
5. CLIENT RESPONSIBILITIES
The Client agrees to:
a. Provide accurate information and reasonable instructions necessary for the services.
b. Ensure that they are legally entitled to authorise the requested services and grant access to the relevant property.
c. Provide the necessary keys, access arrangements and permissions where applicable.
d. Inform the Service Provider of relevant property restrictions, known hazards and special requirements.
e. Approve purchases, repairs and additional expenses before they are incurred, except where a different arrangement has been expressly agreed.
f. Pay the agreed fees and approved expenses in accordance with this Agreement.
The Service Provider may decline or suspend a request that is unlawful, unsafe, outside the agreed scope or beyond the Service Provider’s reasonable capabilities.
6. PROPERTY ACCESS AND KEYS
Where the services require access to a property, the Client authorises the Service Provider to enter the property solely for the agreed purposes and during the authorised period.
The Parties shall agree separately on any arrangements for key collection, keyholding, access codes, key handovers and the return of keys.
The Service Provider shall exercise reasonable care when handling keys and access devices and shall not knowingly disclose access information to unauthorised persons.
The Client should not provide unnecessary sensitive access information through unsecured communication channels.
Any loss, damage or security incident involving keys or access devices must be reported to the other Party as soon as reasonably practicable.
The Service Provider shall not make copies of keys or grant access to third parties without the Client’s authorisation, except where required by law or reasonably necessary to respond to an emergency involving an imminent risk of harm or serious damage.
7. THIRD-PARTY SERVICES
The Service Provider may assist in finding, booking or coordinating independent professionals, including cleaners, tradespeople, delivery companies and maintenance providers.
The Parties shall clarify, where relevant, whether the Service Provider acts as a coordinator or contracts directly with the Client to provide a particular service.
Unless otherwise agreed, independent providers remain responsible for the work they perform under their own contractual arrangements.
The Service Provider shall exercise reasonable care when selecting or coordinating third-party services within the agreed scope.
Nothing in this clause excludes any responsibility that the Service Provider may have under applicable law.
8. PROPERTY CHECKS AND REPORTS
Property checks, photographs, videos and written reports are limited to the tasks and observations agreed with the Client.
Unless expressly agreed otherwise, such checks are not professional building surveys, structural inspections, security monitoring or guarantees that a property is free from defects, damage, theft or other incidents.
The Service Provider shall inform the Client of significant issues observed during an agreed visit within a reasonable time.
The frequency of checks, reporting arrangements and any emergency contact procedure shall be specified in Schedule A where applicable.
9. CANCELLATIONS AND CHANGES
Either Party should notify the other as soon as reasonably possible of any requested change or cancellation.
The following cancellation terms apply, subject to mandatory legal rights:
Notice period: ________________________________________
Cancellation fee, if applicable: __________________________
Refund conditions: ____________________________________
If a service cannot be performed because of circumstances beyond the Service Provider’s reasonable control, the Parties shall seek a reasonable alternative arrangement, rescheduling or refund as appropriate to the circumstances and applicable law.
Nothing in this Agreement removes any statutory right of withdrawal, refund or other consumer right that applies to the Client.
Where the Agreement is concluded at a distance or away from business premises, any applicable pre-contractual information and withdrawal requirements must be complied with separately.
10. CONFIDENTIALITY AND PERSONAL DATA
Both Parties agree to handle confidential information received in connection with the services responsibly and not to disclose it to unauthorised persons, except where disclosure is authorised, necessary to perform the agreed services or required by law.
The Service Provider shall process the Client’s personal data in accordance with applicable data protection legislation and the Service Provider’s Privacy Policy.
Personal information, property details, photographs and access instructions shall be used only for legitimate purposes connected with the agreed services or other purposes permitted by law.
Any applicable data protection information or additional processing arrangements shall be provided separately where required.
11. LIABILITY
The Service Provider shall exercise reasonable care and skill in performing the agreed services.
Each Party shall be responsible for loss or damage to the extent attributable to their own acts or omissions, in accordance with applicable law.
The Service Provider does not guarantee the performance of independent third-party providers or the prevention of incidents beyond the agreed scope of the services.
The Service Provider shall not be responsible for circumstances outside their reasonable control except to the extent that responsibility arises under applicable law.
Nothing in this Agreement excludes or limits liability for fraud, wilful misconduct, negligence or any other matter where such exclusion or limitation is prohibited by law.
Nothing in this Agreement limits the Client’s mandatory rights under applicable consumer protection legislation.
12. TERMINATION
Either Party may terminate this Agreement by giving ____ calendar days’ written notice, where the Agreement is ongoing.
Either Party may request immediate termination where the other Party commits a material breach and, where the breach can reasonably be remedied, fails to remedy it within a reasonable period after written notice.
Upon termination:
a. The Client shall pay for services properly performed up to the termination date and any approved expenses legally payable.
b. Any prepaid amount relating to services not provided shall be refunded where required by the agreed terms or applicable law.
c. The Service Provider shall arrange the return of the Client’s keys and access devices within a reasonable agreed period.
d. Each Party shall return or securely dispose of confidential information where appropriate, subject to any legal retention requirements.
Termination shall not affect any rights or obligations that have already accrued.
13. COMPLAINTS AND DISPUTES
The Parties shall first attempt to resolve any disagreement through good-faith communication.
Complaints may be submitted to:
Email: _______________________________________________
This procedure does not prevent either Party from exercising their legal rights or using any applicable consumer dispute resolution or complaint procedure.
14. GOVERNING LAW
This Agreement shall be governed by the laws of Spain, subject to any mandatory legal provisions applicable to the Client.
Any dispute shall be submitted to the competent courts or other legally applicable dispute resolution body. Nothing in this clause deprives a consumer of any mandatory rights concerning jurisdiction.
15. ENTIRE AGREEMENT AND AMENDMENTS
This Agreement and Schedule A constitute the agreement between the Parties regarding the services described herein.
Any amendment or additional service must be agreed in writing, including by email where legally valid.
If any provision is held to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
16. SIGNATURES
By signing below, the Parties confirm that they have read and understood this Agreement and agree to its terms.
THE SERVICE PROVIDER
Full name: ___________________________________________
Signature: ___________________________________________
Date: ____ / ____ / ______
THE CLIENT
Full name: ___________________________________________
Signature: ___________________________________________
Date: ____ / ____ / ______
SCHEDULE A – SERVICES AND FEES
This Schedule forms an integral part of the Service Agreement between the Parties.
Client name: _______________________________________
Property address, if applicable: _______________________
A. Services agreed
☐ Property care and regular checks
☐ Home opening and closing
☐ Repairs and maintenance coordination
☐ Cleaning and housekeeping coordination
☐ Arrival and departure assistance
☐ Home preparation and household shopping
☐ Property visits, photographs and reports
☐ Appointments, errands and administrative assistance
☐ Deliveries, key collection and handovers
☐ Other: ____________________________________________
Detailed description and specific instructions:
B. Service arrangements
Start date: ____ / ____ / ______
End date or duration: __________________________________
Frequency of visits, if applicable: ________________________
Reporting method: ____________________________________
Authorised access arrangements: _________________________
Emergency contact and agreed procedure: _________________
C. Fees and expenses
Agreed fee: € _________________________________________
☐ Hourly rate
☐ Fixed fee
☐ Monthly fee
☐ Other: ____________________________________________
Applicable taxes: _____________________________________
Approved additional expenses or spending limit: € __________
Payment terms: _______________________________________
Other agreed conditions: ________________________________
D. Additional authorisations
The Client authorises the Service Provider to:
☐ Access the property for the services specified above.
☐ Collect or hand over keys as specifically agreed.
☐ Arrange appointments with third-party providers.
☐ Make purchases up to the approved limit specified above.
☐ Take photographs or videos for private reporting to the Client.
☐ Other specifically agreed action: _______________________
These authorisations apply only to the services agreed in this Schedule. They do not authorise the Service Provider to enter into property transactions, sign contracts on the Client’s behalf or incur unapproved expenditure.
THE SERVICE PROVIDER
Name: ______________________________________________
Signature: ___________________________________________
Date: ____ / ____ / ______
THE CLIENT
Name: ______________________________________________
Signature: ___________________________________________
Date: ____ / ____ / ______
